Refund policy
Returns & Refunds Policy
Non-Returnable Items
Several types of goods are exempt from being returned.
Perishable goods, including teas and herbal products, cannot be returned.
Gift cards and gift certificates are also non-returnable.
If you have any questions about returns, please contact us at
📧 d2eherbalinfusions@gmail.com
Damages & Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to:
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Perishable goods (such as food, teas, flowers, or plants)
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Custom or special-order items
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Personalized products
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Personal care goods (such as bath & body or beauty products)
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Sale items
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Gift cards
If you have questions or concerns about a specific item, please reach out before purchasing.
Exchanges
The fastest way to receive a replacement item is to return the original item (if eligible). Once the return is approved, you may place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please note that processing times vary by bank or credit card company and may take several business days to post.